Return & Replacement Policy

Last Updated: 03/01/26

At Delhi Junction, we aim to ensure customer satisfaction. If you receive a damaged, defective, or incorrect product, you may request a Return or Replacement within 7 days of delivery, subject to the policy below.

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1. 7-Day Return / Replacement Eligibility

You can raise a return or replacement request within 7 days from the date of delivery if:

• Product received is damaged

• Product is defective or not working

• Wrong product has been delivered

• Missing parts or accessories

❌ Requests raised after 7 days of delivery will not be accepted.

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2. Mandatory Conditions

To be eligible for return or replacement:

• Product must be unused, unwashed, and in original condition

• Original box, packaging, tags, and invoice must be intact

• Unboxing video is mandatory for damaged, defective, or wrong products

⚠️ Requests without an unboxing video may be rejected.

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3. How to Raise a Return / Replacement Request

All return or replacement requests must be submitted only through our official Google Form:

👉 Return / Replacement Request Form:
https://forms.gle/SJYK2czHN2mVNJrR6

Requests made via WhatsApp, Instagram, or call will not be accepted without form submission.

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4. Items Not Eligible for Return / Replacement

We do not accept returns or replacements for:

• Damage caused due to misuse or mishandling

• Normal wear and tear

• Minor color or appearance differences due to screen resolution

• Incorrect size or personal preference

• Products marked as Non-Returnable

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5. Replacement Process

• Once your request is reviewed and approved, a replacement will be arranged

• Replacement is subject to product availability

• If replacement is unavailable, a refund may be issued at our discretion

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6. Refund Policy (If Applicable)

• Refunds are processed only after approval and inspection

• Refunds will be credited to the original payment method

• For COD orders, refunds will be made via UPI or bank transfer

• Refund processing time: 5–10 business days

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7. Return Pickup

• Return pickup depends on serviceability of your location

• If pickup is unavailable, you may be required to self-ship the product

• Any applicable shipping charges will be communicated clearly

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8. Right to Reject Requests

Delhi Junction reserves the right to reject return or replacement requests if:

• Policy conditions are not met

• Required proof is missing

• False, misleading, or repeated claims are made

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9. Policy Updates

Delhi Junction reserves the right to modify or update this policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.

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10. Contact Information

For queries related to returns or replacements:

Delhi Junction
📧 Email: delhijunction.shop@gmail.com
📞 Phone: +91 7821813209
📍 India